kt.support

Destek yönetimi · 14 uç nokta

Asenkron istemcide (AsyncKuveytTurk) aynı metotlar await ile çağrılır. Her metot ayrıca extra_query, extra_body ve request_options kabul eder (ayrıntı).

Metot	İstek	Akış	Sandbox	Canlı
kt_incident_activity_type_list	GET /v1/incident/activityTypes	CC	test edilmedi	test edilmedi
kt_incident_cancel	POST /v1/incident/cancel	CC	test edilmedi	test edilmedi
kt_incident_creation	POST /v1/incident/operation/create	CC	test edilmedi	test edilmedi
kt_incident_creation_by_company	POST /v1/company/incident/create	CC	test edilmedi	test edilmedi
kt_incident_defined_document_list	GET /v1/incident/defiendDocuments	CC	test edilmedi	test edilmedi
kt_incident_info	POST /v1/incident/information/info	CC	test edilmedi	test edilmedi
kt_incident_insert_activity	POST /v1/incident/insertActivity	CC	test edilmedi	test edilmedi
kt_incident_insert_document	POST /v1/incident/insertDocument	CC	test edilmedi	test edilmedi
kt_incident_neova_info	POST /v1/incident/neova/info	CC	test edilmedi	test edilmedi
kt_incident_neova_list	POST /v1/incident/neova/list	CC	test edilmedi	test edilmedi
kt_incident_neova_update	POST /v1/incident/neova/update	CC	test edilmedi	test edilmedi
kt_incident_optional_field_list	POST /v1/incident/optionalFieldList	CC	test edilmedi	test edilmedi
kt_incident_product_list	GET /v1/incident/information/products	CC	test edilmedi	test edilmedi
kt_incident_reopen	POST /v1/incident/reopen	CC	test edilmedi	test edilmedi

kt_incident_activity_type_list

KT Incident Activity Type List · GET /v1/incident/activityTypes · kapsam incident_operations · client credentials

Returns the list of activity types to be used while inserting an activity.

yanit = kt.support.kt_incident_activity_type_list()

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	uygulamanın kapsam yetkisi yok — kapsam: incident_operations	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Yanıt alanları (dokümana göre): activityTypeId, activityTypeName

Resmî doküman

kt_incident_cancel

KT Incident Cancel · POST /v1/incident/cancel · kapsam incident_operations · client credentials

Cancels the given incident if the status of the incident permits and the user has a right to perform the operation.

yanit = kt.support.kt_incident_cancel()

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	işlem yapan uç nokta; otomatik test edilmez	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
incident_id	incidentId	gövde	tam sayı
user_name	userName	gövde	metin

Gövde alanları istekte contract nesnesinin içine yerleştirilir.

Resmî doküman

kt_incident_creation

KT Incident Creation · POST /v1/incident/operation/create · kapsam incident_operations · client credentials

Creates an incident record with the provided summary, description, product, user, BT incident, customer, document, and optional field information. The response returns the created incident identifier and operation result.

yanit = kt.support.kt_incident_creation(summary_description=..., incident_description=..., product_id=..., user_name=...)

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	işlem yapan uç nokta; otomatik test edilmez	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
summary_description	summaryDescription	gövde	metin	evet	Short summary of the incident.
incident_description	incidentDescription	gövde	metin	evet	Detailed description of the incident.
product_id	productId	gövde	tam sayı	evet	Product identifier related to the incident.
user_name	userName	gövde	metin	evet	User name of the person creating or associated with the incident.
bt_incident_id	btIncidentId	gövde	tam sayı		BT incident identifier associated with the incident.
customer_id	customerId	gövde	tam sayı		Customer identifier related to the incident.
document_list	documentList	gövde	liste		List of documents attached to the incident.
optional_field_list	optionalFieldList	gövde	liste		List of additional key-value fields related to the incident.

Gövde alanları istekte contract nesnesinin içine yerleştirilir.

Resmî doküman

kt_incident_creation_by_company

KT Incident Creation By Company · POST /v1/company/incident/create · kapsam incident_operations · client credentials

Creates a company incident record with the provided incident details, customer information, related reference information, optional documents, and additional optional fields. The response returns the created incident identifier and operation result.

yanit = kt.support.kt_incident_creation_by_company(summary_description=..., incident_description=..., product_id=..., user_name=..., customer_id=..., software_company_id=...)

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	işlem yapan uç nokta; otomatik test edilmez	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
summary_description	summaryDescription	gövde	metin	evet	Short summary of the incident.
incident_description	incidentDescription	gövde	metin	evet	Detailed description of the incident.
product_id	productId	gövde	tam sayı	evet	Product identifier related to the incident.
user_name	userName	gövde	metin	evet	User name of the person creating or associated with the incident.
customer_id	customerId	gövde	tam sayı	evet	Customer identifier related to the incident.
referance_id	referanceId	gövde	tam sayı		Reference identifier associated with the incident.
software_company_id	softwareCompanyId	gövde	tam sayı	evet	Software company identifier associated with the incident.
document_list	documentList	gövde	liste		List of documents attached to the incident.
optional_field_list	optionalFieldList	gövde	liste		List of additional key-value fields related to the incident.

Gövde alanları istekte contract nesnesinin içine yerleştirilir.

Resmî doküman

kt_incident_defined_document_list

KT Incident Defined Document List · GET /v1/incident/defiendDocuments · kapsam incident_operations · client credentials

Returns the list of defined documents to be used for attaching documents while creating an incident record.

yanit = kt.support.kt_incident_defined_document_list()

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	uygulamanın kapsam yetkisi yok — kapsam: incident_operations	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Yanıt alanları (dokümana göre): docId, docName, isMandatory

Resmî doküman

kt_incident_info

KT Incident Info · POST /v1/incident/information/info · kapsam incident_operations · client credentials

Retrieves detailed incident information by using the provided incident identifier and user name. The response includes incident ownership, assignment, product, status, date, workflow, and solution details.

yanit = kt.support.kt_incident_info(incident_id=..., user_name=...)

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	uygulamanın kapsam yetkisi yok — kapsam: incident_operations	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
incident_id	incidentId	gövde	tam sayı	evet	Unique identifier of the incident to be queried.
user_name	userName	gövde	metin	evet	User name of the requester or user associated with the incident query.

Yanıt alanları (dokümana göre): userName, assignedUserCode, demandUnitId, summaryDescription, incidentDescription, productId, statusId, incidentId, incidentNo, btIncidentId, flowStatusId, assignmentGroupId, openDate, closeDate, startDate, solutionTypeId, solutionMethod, solutionDescription, divitInstanceId, workFlowInstanceId

Resmî doküman

kt_incident_insert_activity

KT Incident Insert Activity · POST /v1/incident/insertActivity · kapsam incident_operations · client credentials

Inserts an activity record for the given incident as the given activity type.

yanit = kt.support.kt_incident_insert_activity(incident_id=..., activity_type_id=..., description=..., send_mail=...)

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	işlem yapan uç nokta; otomatik test edilmez	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
incident_id	incidentId	gövde	tam sayı	evet	ID of the incident to which activity record will be inserted.
activity_type_id	activityTypeId	gövde	tam sayı	evet	Type ID of the activity. Detailed info can be found via KT Incident Activity Type List endpoint.
description	description	gövde	metin	evet	Explanation of the activity.
send_mail	sendMail	gövde	bool	evet	Whether an email about this activity will be sent to the user who creaeted the incident.

Gövde alanları istekte contract nesnesinin içine yerleştirilir.

Resmî doküman

kt_incident_insert_document

KT Incident Insert Document · POST /v1/incident/insertDocument · kapsam incident_operations · client credentials

Inserts additional documents into the given incident.

yanit = kt.support.kt_incident_insert_document()

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	işlem yapan uç nokta; otomatik test edilmez	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
document_contract	documentContract	gövde	liste
incident_id	incidentId	gövde	tam sayı
user_name	userName	gövde	metin

Resmî doküman

kt_incident_neova_info

KT Incident Neova Info · POST /v1/incident/neova/info · kapsam incident_operations · client credentials

Retrieves detailed Neova incident information by using the provided incident number. The response includes incident status, assignment, description, solution, product, creator user, history, activity, document, and optional field details.

yanit = kt.support.kt_incident_neova_info(incident_no=...)

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	uygulamanın kapsam yetkisi yok — kapsam: incident_operations	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
incident_no	incidentNo	gövde	metin	evet	Incident number used to retrieve Neova incident details.

Yanıt alanları (dokümana göre): incidentId, incidentNo, statusId, assignmentGroupName, assignedUserCode, assignedUserName, summaryDescription, incidentDescription, solutionDescription, userName, optionalFieldList, key, product, productCode, productName, parentCategoryCode, demandUnitName, creatorUserInfo, userId, userCode, firstName, lastName, email, organizationName, incidentHistoryList, fieldName, previous, current, systemDate, activityList, activityDescription, description, documentList, docId, documentName, fileExtension, fileContent

Resmî doküman

kt_incident_neova_list

KT Incident Neova List · POST /v1/incident/neova/list · kapsam incident_operations · client credentials

Retrieves the Neova incident list according to the provided filter criteria. The request can include incident, category, product, demand unit, assignment, status, opening, solution, activity, action, and reopen count information. The response returns matching incident records with their category, product, assignment, status, date, description, solution, and reopen count details.

yanit = kt.support.kt_incident_neova_list()

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	uygulamanın kapsam yetkisi yok — kapsam: incident_operations	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
incident_no	IncidentNo	gövde	metin		Incident number used to filter the incident list.
parent_category_name	ParentCategoryName	gövde	metin		Parent category name used to filter incidents.
sub_category_name	SubCategoryName	gövde	metin		Subcategory name used to filter incidents.
parent_product_name	ParentProductName	gövde	metin		Parent product name used to filter incidents.
product_name	ProductName	gövde	metin		Product name used to filter incidents.
demand_unit_name	DemandUnitName	gövde	metin		Demand unit name used to filter incidents.
assignment_group_name	AssignmentGroupName	gövde	metin		Assignment group name used to filter incidents.
assignment_person	AssignmentPerson	gövde	metin		Assigned person information used to filter incidents.
status_name	StatusName	gövde	metin		Status name used to filter incidents.
open_person_name	OpenPersonName	gövde	metin		Name of the user who opened the incident.
open_person_group_name	OpenPersonGroupName	gövde	metin		Group name of the user who opened the incident.
open_person_parent_group_name	OpenPersonParentGroupName	gövde	metin		Parent group name of the user who opened the incident.
open_date	OpenDate	gövde	tarih		Opening date used to filter incidents.
summary_description	SummaryDescription	gövde	metin		Summary description used to filter incidents.
incident_description	IncidentDescription	gövde	metin		Incident description used to filter incidents.
close_date	CloseDate	gövde	tarih		Closing date used to filter incidents.
solution_description	SolutionDescription	gövde	metin		Solution description used to filter incidents.
solution_type	SolutionType	gövde	metin		Solution type used to filter incidents.
status_id	StatusId	gövde	metin		Status identifier used to filter incidents.
user_name	UserName	gövde	metin		User name used in the incident list query.
activity_description	ActivityDescription	gövde	metin		Activity description used to filter incidents.
action_to_be_taken	ActionToBeTaken	gövde	tam sayı		Action to be taken value used to filter incidents.
reopen_count	ReopenCount	gövde	tam sayı		Reopen count used to filter incidents.

Gövde alanları istekte contract nesnesinin içine yerleştirilir.

Yanıt alanları (dokümana göre): IncidentNo, ParentCategoryName, SubCategoryName, ParentProductName, ProductName, DemandUnitName, AssignmentGroupName, AssignmentPerson, StatusName, OpenPersonName, OpenPersonGroupName, OpenPersonParentGroupName, OpenDate, SummaryDescription, IncidentDescription, CloseDate, SolutionDescription, SolutionType, ReopenCount

Resmî doküman

kt_incident_neova_update

KT Incident Neova Update · POST /v1/incident/neova/update · kapsam incident_operations · client credentials

Updates Neova incident information according to the provided incident, category, product, demand unit, assignment, status, opening, solution, activity, action, and reopen count details. The response indicates whether the update operation was completed successfully.

yanit = kt.support.kt_incident_neova_update(incident_no=...)

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	işlem yapan uç nokta; otomatik test edilmez	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
incident_no	IncidentNo	gövde	metin	evet	Incident number of the record to be updated.
parent_category_name	ParentCategoryName	gövde	metin		Parent category name of the incident.
sub_category_name	SubCategoryName	gövde	metin		Subcategory name of the incident.
parent_product_name	ParentProductName	gövde	metin		Parent product name related to the incident.
product_name	ProductName	gövde	metin		Product name related to the incident.
demand_unit_name	DemandUnitName	gövde	metin		Demand unit name related to the incident.
assignment_group_name	AssignmentGroupName	gövde	metin		Assignment group name responsible for the incident.
assignment_person	AssignmentPerson	gövde	metin		Assigned person information of the incident.
status_name	StatusName	gövde	metin		Status name of the incident.
open_person_name	OpenPersonName	gövde	metin		Name of the user who opened the incident.
open_person_group_name	OpenPersonGroupName	gövde	metin		Group name of the user who opened the incident.
open_person_parent_group_name	OpenPersonParentGroupName	gövde	metin		Parent group name of the user who opened the incident.
open_date	OpenDate	gövde	tarih		Date and time when the incident was opened.
summary_description	SummaryDescription	gövde	metin		Short summary description of the incident.
incident_description	IncidentDescription	gövde	metin		Detailed description of the incident.
close_date	CloseDate	gövde	tarih		Date and time when the incident was closed.
solution_description	SolutionDescription	gövde	metin		Description of the solution applied to the incident.
solution_type	SolutionType	gövde	metin		Solution type applied to the incident.
status_id	StatusId	gövde	metin		Status identifier of the incident.
user_name	UserName	gövde	metin		User name used in the incident update operation.
activity_description	ActivityDescription	gövde	metin		Activity description related to the incident update.
action_to_be_taken	ActionToBeTaken	gövde	tam sayı		Action to be taken value for the incident.
reopen_count	ReopenCount	gövde	tam sayı		Number of times the incident was reopened.

Gövde alanları istekte contract nesnesinin içine yerleştirilir.

Resmî doküman

kt_incident_optional_field_list

KT Incident Optional Field List · POST /v1/incident/optionalFieldList · kapsam incident_operations · client credentials

Returns the list of optional field related to the provided product.

yanit = kt.support.kt_incident_optional_field_list(product_id=...)

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	uygulamanın kapsam yetkisi yok — kapsam: incident_operations	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
product_id	productId	gövde	tam sayı	evet	Id of the product.

Yanıt alanları (dokümana göre): optionalFieldName, isMandatory

Resmî doküman

kt_incident_product_list

KT Incident Product List · GET /v1/incident/information/products · kapsam incident_operations · client credentials

Retrieves the product list used for incident operations. The response includes product identifier, related demand unit workgroup, demand unit name, and product path information.

yanit = kt.support.kt_incident_product_list()

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	uygulamanın kapsam yetkisi yok — kapsam: incident_operations	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Yanıt alanları (dokümana göre): productId, demandUnitWorkgroupId, demandUnitName, productPath

Resmî doküman

kt_incident_reopen

KT Incident Reopen · POST /v1/incident/reopen · kapsam incident_operations · client credentials

Reopens the given incident if the status of the incident permits and the user has a right to perform the operation.

yanit = kt.support.kt_incident_reopen()

Ortam	Durum	Sonuç	Tarih
Sandbox	test edilmedi	işlem yapan uç nokta; otomatik test edilmez	2026-10-04
Canlı	test edilmedi	henüz denenmedi

Parametre	API'deki adı	Yer	Tür	Zorunlu	Açıklama
incident_id	incidentId	gövde	tam sayı
user_name	userName	gövde	metin

Gövde alanları istekte contract nesnesinin içine yerleştirilir.

Resmî doküman